Out of Hours Arrangements

Within Hours

If your child is admitted to the paediatric ward at HSA when Integra clinic is closed then you can request that your Integra paediatrician takes over their care the next working day. You can either inform the paediatric nurses on the ward, who will contact your Paediatrician directly, or call Integra yourself and ask to speak to the paediatric nurses.

Rx Refills: Refills@integra.ky

Referral Requests: Referrals@integra.ky

Staying Connected: Our WhatsApp & Email Policy

We’re happy to stay in touch and support your care journey, but to ensure patient safety and timely communication, we kindly ask that you review the following guidelines when contacting our clinicians:

• For urgent clinical concerns, please call the clinic. WhatsApp and email messages are not monitored in real time, especially during clinic hours. Our nursing team is available by phone to help you connect with the appropriate clinician.

• Please only send clinical photos (of yourself or your child) if your clinician has specifically requested them.

• For clinical advice, we recommend a consultation. To provide safe and appropriate care, we do not offer clinical advice via WhatsApp or email. Please book an in-person or telephone appointment so your concern can be properly assessed.

• WhatsApp and email communications may incur consult fees where appropriate.

• For non-clinical matters such as medical letters, prescriptions, or appointment scheduling, please email nurses@integra.ky. Kindly allow up to 7 days for administrative requests to be processed.

Thank you for helping us maintain a safe and efficient care environment.

Outside Normal Hours

If your situation is urgent outside of Integra’s work hours, please contact or admit yourself to Doctors Hospital 24 Hour Urgent Care or HSA’s Emergency Department. If you are admitted to another facility when Integra is closed, then you can request that your Integra physician take over your care the next working day. You can either inform the nurses on the ward, who will contact your physician directly, or call Integra yourself and request for an urgent appointment with your selected physician. Voicemails and Online Appointment Requests that came through the night prior are addressed between 8am-8:30am every morning Monday to Saturday.

We typically respond in under 2 hours, if before 10pm, and mostly within literally just a few minutes.

Adults…

Please call us on (345) 745 7450, leave a voicemail and we will get back to you as soon as possible the next morning.

For babies and children…

Dear Parents,

We’d like to share an important update regarding our on-call paediatric phone ((345)-326-4370). After reviewing its usage over the past six months, we will now be offering coverage during the following hours:

• Fridays: 5pm – 9pm

• Saturdays: 1pm – 9pm

• Sundays & Public Holidays: 9am – 9pm

During these times, your call will be answered by one of our Integra paediatricians. This service is intended for urgent medical advice about your child that cannot wait until the clinic reopens. Please note that consult fees may apply, and the on-call number is for phone calls only — messages will not be received.

If your child requires urgent care outside of these hours, please visit Urgent Care at Doctors Hospital or the Emergency Department at HSA. Rest assured, an Integra paediatrician is always available to provide care should your child need hospital admission.

Need an appointment?
You can book online via our website at any time. If you’re unable to find a slot but are concerned about your child, please call (345)-326-4370 and ask to speak with our paediatric nursing team, who will do their best to assist you.

Thank you for trusting us with your child’s care.

Fever advice information for parents