Quick update to say that we have no given the go ahead on the IT upgrades with Logic to a same day priority response fully managed service. This will do a number of things:

• Strengthen the connections throughout
• Provide dedicated immediate remote and on site support for any device connection issues e.g. printers
• Ensure that the load the system can carry doesn’t cause IP address-related issues (part cause of current issues – we have grown!)
• Provide clear responsibility and accountability (Logic to and including device connectivity, Integrity for all device & software related issues)

The installation of new hardware is planned for end of August or first week in September depending on supplies. Changes will be done out of hours to ensure minimum disruption. Major bits of change will be person-supported so we don’t come in to a new morning problem without support.

Best wishes, Andrew

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