Clinical quality hand-in-hand with effective service
Do good things well, would be the best description for our thinking around this. But being excellent at healthcare shouldn’t ever mean a lesser bar in customer service and so we hope you’ll be as impressed by the quality of service and attention that our support teams gives as you are with the healthcare delivered.
We try our best to extend this into areas like technological excellence too. So for us, online booking with live availability is not a nice-to-have, it’s a basic standard of convenience in what constitutes good service around arranging your life. You’ll find that kind of approach wherever we are able to weave it in.
That’s resulted in an organisation bound around the four domains of excellence, integrity, commitment and passion, all as aspired to by that team and embedded in every behaviour and process the company has. We’re delighted to share more about who we are and the service we offer as a leading healthcare provider in the Cayman Islands.
IntegrityHonesty and transparency in ethical and financial conduct
CommitmentAccessibility, advocacy, advancement and added value
PassionUplifting and inspiring to engage with or work for
And finally, for us, passion is in our DNA. In the arena of passion, we subscribe to ‘Go big or go home’. We love what we do, and you’ll feel that in literally everything we do. It’s the highest bar we set.
That means you’ll always find us positive and supportive, never mood-hoovers. We notice its effects with the children especially. You’d think they couldn’t run out fast enough from ‘the doctors’ but in actual fact, we have far more tears over leaving us at all!
We are determined to be a beacon of healthcare excellence in the Cayman Islands. It’s a million little things, from the care we deliver, to the work we do in education, to our pursuit of learning and improving.
So, in summary, this is just a small flavour of who we are. We don’t ask anyone to ‘believe’ it, because it’s not easy to explain. But, you’ll feel it, and experience it, when you interact with us. And, if by some chance you don’t, then we absolutely want to know about it too. Because for us, that’s just not normal, and we’re passionate about keeping it that way.