Clinical quality hand-in-hand with effective service
We try our best to extend this into areas like technological excellence too. So for us, online booking with live availability is not a nice-to-have, it’s a basic standard of convenience in what constitutes good service around arranging your life. You’ll find that kind of approach wherever we are able to weave it in.
That’s resulted in an organisation bound around the four domains of excellence, integrity, commitment and passion, all as aspired to by that team and embedded in every behaviour and process the company has. We’re delighted to share more about who we are.
Honesty and transparency in ethical and financial conduct
We want you to be confident in the advice you receive and any place we may send you, depending on what you need. That means we’ll always share any relationships and connections, for instance, as well as discuss alternatives, so you can make informed choices.
It also means we provide what’s needed, without adding what’s not necessary, and then charge transparently for the service, generally at Cayman standard fees (there are a few areas where we can’t but we’ll always tell you in advance). You’ll always know right where you stand and we’re always happy to explain anything.
Accessibility, advocacy, advancement and added value
We work hard to create a welcoming environment, where our staff really do enjoy coming to work every day. We think of our team as family, and they are cherished accordingly. You’ll get a sense that the whole team views Integra like that. We are as devoted to our team, as we want them to be to you, and we aspire to Integra being part of them, not just the other way round.
In any outward-facing direction, it means things like being available at evenings or weekends when you really need us. Of course, most of your interaction will be in the working week, but life is full of surprises! So you can reach out to us any time, and you’ll find us genuinely responsive.
Advocacy, to us, is financial as well as clinical. Besides obviously being mindful with what you need, you can also rest-assured we ‘go to bat’ for you behind the scenes too. We always want to ensure that your insurance has been administered correctly and that you are saved from wrestling unnecessarily.
It’s actually tough to describe what our version of commitment really looks and feels like, and it’s something you’ll probably only fully understand when you experience it for yourself.
Uplifting and inspiring to engage with or work for
That means you’ll always find us positive and supportive, never mood-hoovers. We notice its effects with the children especially. You’d think they couldn’t run out fast enough from ‘the doctors’ but in actual fact, we have far more tears over leaving us at all!
We are determined to be a beacon of healthcare excellence. It’s a million little things, from the care we deliver, to the work we do in education, to our pursuit of learning and improving.
So, in summary, this is just a small flavour of who we are. We don’t ask anyone to ‘believe’ it, because it’s not easy to explain. But, you’ll feel it, and experience it, when you interact with us. And, if by some chance you don’t, then we absolutely want to know about it too. Because for us, that’s just not normal, and we’re passionate about keeping it that way.