Certified Ophthalmic Assistant

 Duties and Responsibilities 

• Support the day-to-day operations of the Ophthalmology Clinic, working closely with the Ophthalmologist and Nursing team.
• Coordinate all pre-operative and post-operative assessments, acting as a key liaison between the clinic and operating theatre for ophthalmic procedures.
• Prepare and maintain treatment rooms, ensuring appropriate stock levels and sterilisation of equipment.
• Assist with minor surgical procedures in clinic, adhering to aseptic and infection control protocols.
• Manage follow-up bookings, triage email enquiries, and ensure all pre-authorisations and Letters of Authorisation (LOAs) are obtained prior to procedures.
• Collaborate with front-of-house teams to support efficient scheduling, accurate record-keeping, and smooth patient flow.
• Maintain accurate electronic documentation and ensure timely completion of clinical records.
• Support clinical audits and contribute to the development and implementation of protocols and care pathways.
• Review and resolve billing or insurance queries to ensure accurate submission and processing.
• Coordinate stock control and inventory management in collaboration with procurement to maintain continuity of care.
• Identify and escalate patient concerns, supporting timely resolution and service improvement.
• Demonstrate working knowledge of ophthalmic medications and common eye conditions to support clinical care and patient guidance.
• Maintain proficiency in electronic medical records, scheduling systems, and departmental reporting tools.

Additional Responsibilities

• Maintain a high standard of professionalism, including appearance, punctuality, and adherence to clinic policies.
• Demonstrate strong time management and organisational skills in a busy clinical environment.
• Actively participate in team meetings and stay up to date with internal communications.

Qualifications & Experience 

• Eligibility to practise in the Cayman Islands is required. Acceptable jurisdictions of original qualification include: Jamaica, USA, UK, Canada, South Africa, New Zealand, and/or Australia.
• Certified Ophthalmic Technician (COT) with a recognised credentialing body (e.g. IJCAHPO) and a minimum of three (3) years’ clinical ophthalmology experience.
• Scrub Technician certification is desirable.
• Experience with insurance processes, including coding, pre-authorisations, verifications, and claims management, is advantageous.

Essential Clinical Skills

The successful candidate must be adept in the following clinical competencies:

Additionally, the candidate must be able to prepare and assist with in-office intravitreal therapy procedures, minor surgical procedures, and OR-based ophthalmic surgery.

 Core Competencies 

Teamwork

• Works effectively within a multidisciplinary team, contributing to a positive and collaborative environment.
• Demonstrates initiative and a proactive approach to problem-solving.

Communication & Interpersonal Skills

• Communicates clearly and professionally, with the ability to convey information in a concise and effective manner.
• Builds strong relationships with patients, colleagues, and stakeholders.

Planning & Organisation

• Demonstrates strong organisational skills with the ability to prioritise and manage competing demands.
• Maintains a flexible and adaptable approach to work.

Patient-Centred Care

• Delivers high-quality care with empathy, respect, and professionalism.
• Treats patients, families, and colleagues with dignity at all times.

Additional Requirements

• Willingness to travel to the hospital to support operating theatre (OR) cases.

Physical & Work Environment

• Ability to stand for extended periods and lift up to 15 lbs.
• Comfortable working in a fast-paced clinical setting.
• Flexible and team-oriented, with a willingness to support across different areas as needed.
• Maintains a professional appearance in line with clinic standards

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